The Yorkshire-based supermarket chain Asda is well-known among its sector for having a unique approach to shopfloor customer service. Since becoming part of the US grocery giant WalMart a few years ago, Asda has added new WalMart-style ele....

I will always remember my first induction programme for the very fact that it was not very memorable at all. At the time I was as eager as they come, champing at the bit, and ready to pull out all the stops so that my new employers would f....

WhatsCoaching draws its influences from, and stands on the shoul ders of, a wide range of disciplines, including counselling, management consul tancy, personal development and psychology. However, there are a number of core differences whi....

Do you trot out the same games time and again in your training, happy in the knowledge that one size fits all? If so, Christine Elgood urges you to consider her straightforward five-step process, which you can use to design effective games th....

The skills to influence and persuade effectively are becoming essential components of effective leadership. Tony Dunk examines the opportunity this presents for trainers and training designers, and some of the sources of supporting informatio....